Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in original packaging will not be covered by our warranty, or any consumer support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or or specially marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at http://reg.petsafe.net/cgi-bin/start.cgi. Proof of purchase is accepted via e-mail, fax or traditional mail. Proof of purchase is defined as the sales receipt, or copy of the sales receipt. Email: receipt@petsafe.net
Fax: 866-734-3218
Mail:
Attn: Customer Care Center/POP
Radio Systems Corporation
923 Cardinal Court
Auburn, IN 46706
We thank you for interest in our products; please refer to our website for additional product information www.petsafe.net.
Product Warranty
All parts are covered under warranty for the life of this product with proof of purchase. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, or damage by pet or improper handling is not covered. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product (a service charge may apply, click here to view PetSafe® Service Charges).
Product Warranty
All parts, excluding vinyl flaps, are covered under warranty, and labor is covered for the first year of ownership with proof of purchase. Thereafter, there is a minimum service charge for the repair or replacement of the product. Vinyl flaps are warranted for one (1) year with proof of purchase. Misuse, loss, improper handling, commercial use, and dirty or worn parts are not covered. Radio Systems will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting, and if necessary, to arrange a repair for your product (a service charge may apply).
Product Warranty
All parts are covered under warranty for ten (10) years with proof of purchase. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, or improper handling is not covered. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product (a service charge may apply).
Product Warranty
All parts are covered under warranty for three (3) years with proof of purchase. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, or improper handling is not covered. Guardian will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product (a service charge may apply).
Product Warranty
All electronic components are covered under warranty for the life of the product with proof of purchase. Warranty excludes cloth covers except for workmanship defects. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, or improper handling is not covered. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty void if product resold.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product (a service charge may apply, click here to view PetSafe® Service Charges).
Product Warranty
All electronic components are covered under warranty for two (2) years with proof of purchase. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, damage by pet or improper use or handling is not covered. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty void if product resold.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product (a service charge may apply, click here to view PetSafe® Service Charges).
Product Warranty
All electronic components including electronic components specific to heat generation are covered under warranty for one (1) year with proof of purchase. Warranty excludes bedding materials and cloth covers except for workmanship defects. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, damage by pet or improper use or handling is not covered. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty void if product resold.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product (a service charge may apply, click here to view PetSafe® Service Charges).
Product Warranty
All electronic components are covered under warranty for the life of the product, and other electronic components specific to heat generation are covered under a one (1) year warranty with proof of purchase. Warranty excludes bedding materials and cloth covers except for workmanship defects. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, damage by pet or improper use or handling is not covered. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty void if product resold.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product (a service charge may apply, click here to view PetSafe® Service Charges).
Product Warranty
All electronic components are covered under warranty for the life of the product, and other electronic components specific to heat generation are covered under a one (1) year warranty with proof of purchase. Warranty excludes cloth covers except for workmanship defects. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, damage by pet or improper use or handling is not covered. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty void if product resold.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product (a service charge may apply, click here to view PetSafe® Service Charges).
Product Warranty
All electronic components are covered under warranty for one (1) year with proof of purchase. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, damage by pet or improper use or handling is not covered. PetSafe will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty void if product resold.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product (a service charge may apply, click here to view PetSafe® Service Charges).
Product Warranty
All electronic components are covered under warranty for the life of the product with proof of purchase. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, or improper handling is not covered. Radio Systems Corporation will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty void if product resold.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product (a service charge may apply, click here to view PetSafe® Service Charges).
Product Warranty
All electronic components are covered under warranty for the life of the product with proof of purchase. Labor is covered for the first year of ownership. Thereafter, there is a minimum service charge for the repair or replacement of the product. Misuse, loss, or improper handling is not covered. Radio Systems Corporation will not pay for loss of time, inconvenience, loss of use of your product, or any incidental or consequential damages. Warranty void if product resold.
Service
If you need service, please contact the Customer Care Center at 800-732-2677 for help in troubleshooting and, if necessary, to arrange a repair for your product (a service charge may apply, click here to view PetSafe® Service Charges).