Customer Care

Knowledge BaseDetailed information on all things PetSafe

Welcome to PetSafe Customer Care on the Web. We are dedicated to bringing you world class service via multiple media avenues. To that end, we have our Customer Care Center that is available to you by phone and email, and now we are adding web services.

This database is still under construction and we are adding new information every day. You will find many places to offer us feedback. Please let us know what you want to see, so that we can help you.

Training  Layout Assistance  DownloadsLatest Manuals & Updates Troubleshooting 

Use Only Genuine PetSafe and Innotek Brand Accessories

Contact

Email us

Toll-free Help Line:
1-800-732-2677

Monday - Friday:
8 am - 8 pm EST

Saturday:
9 am - 5 pm EST

Holiday Hours
Thanksgiving Day   CLOSED
Nov 27th, 2009     CLOSED
Nov 28th, 2009   CLOSED

Christmas Eve   CLOSED
Christmas Day   CLOSED
Dec 26th, 2009   CLOSED

New Year's Eve   CLOSED
New Year's Day   CLOSED
Jan 2nd, 2010   CLOSED